We Are Recruiting Now.

We Hunt Bike Wheels | The Rider Firm are a fast growing young business and are regularly looking for motivated people to join us. Innovation and passion in everything we do at The Rider Firm is essential to ensure we reach our potential to provide great products for as many devoted riders as possible. Everyone in our business is encouraged to advance and grow their role. Everyone at The Rider Firm has the opportunity to input into the cycling product development process, helping develop our current brands and creating future products for devoted riders.

As a company, we strongly advocate for equal opportunities and greater representation. We would very much encourage women, black & ethnic minority candidates, people with disabilities, people who identify as LGBT+, and anyone from any background to please apply for roles here at The Rider Firm.

Please scroll down the page to see our current openings.

If you feel you have the skills, experience or drive to learn to cover more than one of these roles we would be delighted to hear from you.

How to Apply

Please email your CV (maximum 2 pages) to Careers@TheRiderFirm.CC

The positions will be filled as soon as we find the right applicants so please apply ASAP.

To help us find the best match between you and any potential roles here at HUNT | TheRiderFirm.CC it is important to please include in the email/CV:

  • The job title of the role/s you are applying for in your email subject line
  • Your expected salary range
  • The hours you would like to work
  • If applicable, current salary
  • Whether you are looking for part-time, full-time, or either
  • Your address and phone number.
  • Grades for any qualifications such as GCSE/O-level/A-Level/Degree.
  • Relevant professional experience.
  • And of course we are bike geeks so want to hear about your love of riding and all things bike! Please tell us about your riding; how long have you been riding, what type of riding do you do, which bikes you own, what events you have done/are planning to do, how you feel about riding.

Best of luck and thank you ever so much to anyone who applies.

The Rider Firm Deepti and Sarah BRIGHTON

 

Apprentice Wheelbuilder

Please email your CV (maximum 2 pages) to Careers@TheRiderFirm.CC

Full Time Position

Location: Based in our Partridge Green HQ, West Sussex

Salary: £16-19k based on experience. Plus, generous bonus based on company performance.

The Apprentice Wheelbuilder will assist the warranty team in the dismantling, reassembly and repair of warranty wheels. This role exists to provide an entry into bike mechanics, with most likely progression into becoming a wheelbuilder.

Role & Responsibilities

  • Calculate spoke lengths appropriate to differing hub, rim and lacing specifications.
  • Lace wheels using appropriate spokes to provide wheelbuilders with fully laced, but un-tensioned wheels.
  • Pick, pack and process wheels that have been built into our dispatch team.
  • Attend team meetings daily and support the workshop and warranty team.
  • Opportunity to learn the process of full wheel building.
  • Opportunity to learn the warranty process from booking in through assessment, repair, dispatch, and customer interaction.

Person Specification

  • You may become part of the warranty team communicating with riders on the processing of their warranty claims. This requires attention to detail, customer service skills, email and phone communication skills.
  • You report to the workshop technical manager, but are part of a growing team of qualified cycle mechanics. You will need to work well with a diverse group of people in your team and across our site.
  • Your immediate day to day will be spent with the wheel mechanics who run a workshop that solely builds wheels for rider customers or for marketing or product development purposes.
  • Where building for marketing or product development you will interact with product managers, brand managers and potentially athlete riders to both provide and receive feedback.
  • Be ready to work together across our whole Rider Firm team – helping each other out is essential!
  • Someone who will work within the Rider Firm Ethos.

Working Hours & Location

  • The role is based in our office in Partridge Green, West Sussex.
  • This advertised job is for a full time position. Maximum of 38.75 hours per week.

 

IT Systems (All-Round Support)

Please email your CV (maximum 2 pages) to Careers@TheRiderFirm.CC

Part Time Position. We could provide full time hours for applicants requiring them, involving work in other departments.

Expected working hours: 3-5 days per week hours negotiable

Location: During the current Covid-19 pandemic this role may involve some working from home. In future it will primarily be an office-based role.

Salary: Negotiable based on experience. Plus, generous bonus based on company performance.

At the Rider Firm we are all devoted cyclists and we pride ourselves on providing the best possible customer service. We put ourselves in the position of the rider we’re speaking with and aim to ensure that every single person we speak with comes away with an outstanding experience.

Your role will be to support our team internally to ensure we can continue serving riders in the best possible way.

Role & Responsibilities

  • Support teams across the business in identifying and recording faults or outages with systems.
  • Support the systems delivery manager in implementing new systems and rolling out training.
  • Support the team in maintaining good information security practices across the business.
  • Setting up laptops and accounts for new starters and existing staff.
  • Setting up and controlling various printer settings and ensuring they are up and running daily.
  • Learning the ins and outs of our internal systems and performing daily checks to ensure smooth working experience for our teams.
  • Dealing with 3rd party providers to ensure internet, electricity and other systems are up and running.
  • Creating and managing staff accounts and permissions on various systems (Microsoft, Shopify, Freshdesk, Brightpearl, Lastpass).

Person Specification

  • Knowledge of Microsoft Admin Centre.
  • Knowledge of Windows and Mac OS.
  • Good problem solving skills and a desire to help others by finding information to resolve problems and develop long term solutions.
  • Takes great care regarding IT and data security.
  • Be ready to work together across our whole Rider Firm team – helping each other out is essential!
  • Someone who will work within the Rider Firm Ethos.

Working Hours & Location

  • The role is based in our office in Partridge Green, West Sussex.
  • This advertised job is for a part time or full time position. Minimum of 20 hours and a max of 38.75 hours per week.

 

Part Time Finance Assistant - Cashier

Please email your CV (maximum 2 pages) to Careers@TheRiderFirm.CC

Part Time Position. We could provide full time hours for applicants requiring them, involving work in other departments.

Expected working hours: 3-5 days per week hours negotiable

Location: During the current Covid-19 pandemic this role may involve some working from home. In future it will primarily be an office-based role.

Salary: Negotiable based on experience. Plus, generous bonus based on company performance.

The Rider Firm has a vacancy for new Finance Assistant team member, Cashier. Working part time in our West Sussex HQ (flexible hours and some home working also available) you will be responsible for keeping our accounts accurate and up to date, working across the team and with customers and suppliers.

Role & Responsibilities

  • Day-to-day responsibility for keeping accounts up to date, working with other members of The Rider Firm to ensure purchases and sales are properly accounted for.
  • Inputting purchase invoices and updating payment schedules.
  • Become an expert in our accounting & fulfilment system and acting as a guide and reference point across the business.
  • Working with multiple currencies for both customers and suppliers.
  • Reviewing & maintaining supplier and customer accounts and discussing with suppliers and customers where required.
  • Reconciling bank and card accounts, working with other team members to resolve any discrepancies.
  • Working closely with and being accountable to the Finance Manager.
  • Keeping the accounting software tidy and in order.

Person Specification

  • Someone with strong attention to detail and good numerical skills
  • Be ready to work together across our whole Rider Firm team – helping each other out is essential!
  • Someone who will work within the Rider Firm Ethos.
  • Studying toward or around AAT Foundation Certificate in Accounting (Level 2) or equivalent
  • Working knowledge of excel.

Working Hours & Location

  • During the current Covid-19 pandemic this role may involve some working from home. In future it will primarily be an office-based role.
  • This is a part time role, and we are flexible about working hours.
  • 3 days a week with the option to change this for the right candidate.

 

Dispatch

Please email your CV (maximum 2 pages) to Careers@TheRiderFirm.CC

Part Time or Full Time (38.75 hrs/wk 8.30-5) Position Up Until November

Expected working time: Between 3 and 5 days per week.

Location: This is primarily an office based role. Applicants will ideally live within 20 miles of Partridge Green.

Salary: £17-19K anually pro rata based on experience plus a generous company performance bonus.

At the Rider Firm we are all devoted cyclists and we pride ourselves on providing the best possible customer service. We put ourselves in the position of the rider we’re speaking with and aim to ensure that every single person we speak with comes away with an outstanding experience. As we serve riders who buy direct from our websites, and those who buy through dedicated local bike shops it is essential that we build strong relationships with each of the customers we look after.

Role and Responsibilities

  • Tyre Fitting
  • Creating and printing shipping labels
  • Picking and packing orders
  • Performing quality checks
  • Communicate with customers who visit the premises in a polite and understanding way.
  • There may be the opportunity to attend bike industry trade shows and exhibitions to represent The Rider Firm and all our brands.
  • The opportunity to put-forward improvements to our service and products that will benefit riders.

Working hours and location

  • The role is based in our office in Partridge Green, West Sussex.
  • This advertised job is for a part time or full time position. Minimum of 20 hours and a max of 38.75 hours per week.
  • Working days 8:30am to 5pm

 

USA Customer Service Advisor

Part Time or Full Time (38.75 hrs/wk) Position.

For USA applications, please email your CV (maximum 2 pages) to USACareers@HuntBikeWheels.com

Location: This is primarily an office based role – however during the Covid-19 outbreak you may also be required to work from home while we limit numbers in our Boulder, Colorado HQ.

Salary: Details on application.

At the Rider Firm we are all devoted cyclists and we pride ourselves on providing the best possible customer service. We put ourselves in the position of the rider we’re speaking with and aim to ensure that every single person we speak with comes away with an outstanding experience. As we serve riders who buy direct from our websites, and those who buy through dedicated local bike shops it is essential that we build strong relationships with each of the customers we look after.

Role and Responsibilities

  • Providing a truly outstanding level of customer service.
  • Discussing technical questions and service topics with customers by phone, live chat and email.
  • To work with a small committed team to look after riders.
  • Communicate with customers in a polite and understanding way.
  • There may be the opportunity to attend bike industry trade shows and exhibitions to represent The Rider Firm and all our brands.
  • The opportunity to put-forward improvements to our service and products that will benefit riders.

Working hours and location

  • The role is primarily based in our office in Boulder, Colorado.
  • Working from home on some days is also possible within this job role.
  • This advertised job is for a part time or full time position. Between 20 - 40 hours per week.
  • Working days and hours are flexible and would include a some evening and/or one weekend working day covering our out of hours live chat and e-mails.

 

Find out more about working at TheRiderFirm - please click here.