We Are Recruiting Now.

We Hunt Bike Wheels | The Rider Firm are a fast growing young business and are regularly looking for motivated people to join us. Innovation and passion in everything we do at The Rider Firm is essential to ensure we reach our potential to provide great products for as many devoted riders as possible. Everyone in our business is encouraged to advance and grow their role. Everyone at The Rider Firm has the opportunity to input into the cycling product development process, helping develop our current brands and creating future products for devoted riders.

As a company, we strongly advocate for equal opportunities and greater representation. We would very much encourage women, black & ethnic minority candidates, people with disabilities, people who identify as LGBT+, and anyone from any background to please apply for roles here at The Rider Firm.

Please scroll down the page to see our current openings.

If you feel you have the skills, experience or drive to learn to cover more than one of these roles we would be delighted to hear from you.

How to Apply

Please email your CV (maximum 2 pages) to Careers@TheRiderFirm.CC

The positions will be filled as soon as we find the right applicants so please apply ASAP.

To help us find the best match between you and any potential roles here at HUNT | TheRiderFirm.CC it is important to please include in the email/CV:

  • The job title of the role/s you are applying for in your email subject line
  • Your expected salary range
  • The hours you would like to work
  • If applicable, current salary
  • Whether you are looking for part-time, full-time, or either
  • Your address and phone number.
  • Grades for any qualifications such as GCSE/O-level/A-Level/Degree.
  • Relevant professional experience.
  • And of course we are bike geeks so want to hear about your love of riding and all things bike! Please tell us about your riding; how long have you been riding, what type of riding do you do, which bikes you own, what events you have done/are planning to do, how you feel about riding.

Best of luck and thank you ever so much to anyone who applies.

The Rider Firm Deepti and Sarah BRIGHTON

 

Dispatch

Please email your CV (maximum 2 pages) to Careers@TheRiderFirm.CC

Part Time or Full Time (38.75 hrs/wk 8.30-5) Position Up Until November

Expected working time: Between 3 and 5 days per week.

Location: This is primarily an office based role. Applicants will ideally live within 20 miles of Partridge Green.

Salary: £17-19K anually pro rata based on experience plus a generous company performance bonus.

At the Rider Firm we are all devoted cyclists and we pride ourselves on providing the best possible customer service. We put ourselves in the position of the rider we’re speaking with and aim to ensure that every single person we speak with comes away with an outstanding experience. As we serve riders who buy direct from our websites, and those who buy through dedicated local bike shops it is essential that we build strong relationships with each of the customers we look after.

Role and Responsibilities

  • Tyre Fitting
  • Creating and printing shipping labels
  • Picking and packing orders
  • Performing quality checks
  • Communicate with customers who visit the premises in a polite and understanding way.
  • There may be the opportunity to attend bike industry trade shows and exhibitions to represent The Rider Firm and all our brands.
  • The opportunity to put-forward improvements to our service and products that will benefit riders.

Working hours and location

  • The role is based in our office in Partridge Green, West Sussex.
  • This advertised job is for a part time or full time position. Minimum of 20 hours and a max of 38.75 hours per week.
  • Working days 8:30am to 5pm

Warranty Administrator

Please email your CV (maximum 2 pages) to Careers@TheRiderFirm.CC

Contract: Full Time

Location: This is an office based role.

Salary:  17-19K depending on experience. With Rider Firm Bonus Scheme. Plus, generous bonus based on company performance.

At the Rider Firm we are all devoted cyclists and we pride ourselves on providing the best possible customer service. We put ourselves in the position of the rider we’re speaking with and aim to ensure that every single person we speak with comes away with an outstanding experience. As we serve riders who buy direct from our websites, and those who buy through dedicated local bike shops it is essential that we build strong relationships with each of the customers we look after.

Role and Responsibilities 

The Warranty Administrator will be part of the warranty/Tech team. You will assist in processing returns and warranty cases. This will involve booking wheels into our workshop for work to be completed along with communicating with riders about the status of their returned product.

  • Pick, pack and process wheels that have been built into our dispatch team.
  • Allocate work effectively to our workshop to keep efficiency levels high.
  • Attend team meetings daily and support the workshop and warranty team.
  • Communicating data to continue the continuous improvement of our warranty system.
  • Learn the warranty process from booking in through assessment, repair, dispatch, and customer interaction.
  • Work as part of our QC team in assessing product to our internal standards before it can be released to customers.

Principal working relationships

External

  • You may become part of the warranty team communicating with riders on the processing of their warranty claims. This requires attention to detail, customer service skills, email and phone communication skills

Internal

  • You report to the workshop technical manager but are part of a growing team. You will need to work well with a diverse group of people in your team and across our site.
  • Your immediate day to day will be spent Processing returns from our riders and fulfilling their needs. This will involve working with our wheel builders and dispatch team to serve riders as fast as we can.
  • Allocating work with marketing or product development team, you will interact with product managers, brand managers and potentially athlete riders to both provide and receive feedback.

Applicants will most likely be successful for interview with the following skills:

  • Good knowledge of bikes and in particular wheels.
  • Being a cyclist
  • An understanding of general computer systems

Working hours and location

  • The role is based in our office in Partridge Green, West Sussex.
  • This advertised job is for a full time position.

USA Customer Service Advisor

Part Time or Full Time (38.75 hrs/wk) Position.

For USA applications, please email your CV (maximum 2 pages) to USACareers@HuntBikeWheels.com

Location: This is primarily an office based role – however during the Covid-19 outbreak you may also be required to work from home while we limit numbers in our Boulder, Colorado HQ.

Salary: Details on application.

At the Rider Firm we are all devoted cyclists and we pride ourselves on providing the best possible customer service. We put ourselves in the position of the rider we’re speaking with and aim to ensure that every single person we speak with comes away with an outstanding experience. As we serve riders who buy direct from our websites, and those who buy through dedicated local bike shops it is essential that we build strong relationships with each of the customers we look after.

Role and Responsibilities

  • Providing a truly outstanding level of customer service.
  • Discussing technical questions and service topics with customers by phone, live chat and email.
  • To work with a small committed team to look after riders.
  • Communicate with customers in a polite and understanding way.
  • There may be the opportunity to attend bike industry trade shows and exhibitions to represent The Rider Firm and all our brands.
  • The opportunity to put-forward improvements to our service and products that will benefit riders.

Working hours and location

  • The role is primarily based in our office in Boulder, Colorado.
  • Working from home on some days is also possible within this job role.
  • This advertised job is for a part time or full time position. Between 20 - 40 hours per week.
  • Working days and hours are flexible and would include a some evening and/or one weekend working day covering our out of hours live chat and e-mails.

 

Find out more about working at TheRiderFirm - please click here.