We Are Recruiting Now.

We Hunt Bike Wheels | The Rider Firm are a fast growing young business and are regularly looking for motivated people to join us. Innovation and passion in everything we do at The Rider Firm is essential to ensure we reach our potential to provide great products for as many devoted riders as possible. Everyone in our business is encouraged to advance and grow their role. Everyone at The Rider Firm has the opportunity to input into the cycling product development process, helping develop our current brands and creating future products for devoted riders.

As a company, we strongly advocate for equal opportunities and greater representation. We would very much encourage women, black & ethnic minority candidates, people with disabilities, people who identify as LGBT+, and anyone from any background to please apply for roles here at The Rider Firm.

Please scroll down the page to see our current openings.

If you feel you have the skills, experience or drive to learn to cover more than one of these roles we would be delighted to hear from you.

How to Apply

Please email your CV (maximum 2 pages) to Careers@TheRiderFirm.CC

The positions will be filled as soon as we find the right applicants so please apply ASAP.

To help us find the best match between you and any potential roles here at HUNT | TheRiderFirm.CC it is important to please include in the email/CV:

  • The job title of the role/s you are applying for in your email subject line
  • Your expected salary range
  • The hours you would like to work
  • If applicable, current salary
  • Whether you are looking for part-time, full-time, or either
  • Your address and phone number.
  • Grades for any qualifications such as GCSE/O-level/A-Level/Degree.
  • Relevant professional experience.
  • And of course we are bike geeks so want to hear about your love of riding and all things bike! Please tell us about your riding; how long have you been riding, what type of riding do you do, which bikes you own, what events you have done/are planning to do, how you feel about riding.

Best of luck and thank you ever so much to anyone who applies.

The Rider Firm Deepti and Sarah BRIGHTON

Supply Chain Analyst

Full Time Position (38.75 hours per week/ 8:30 – 5pm)

Location: Primarily office based in Partridge Green, West Sussex (may involve more remote work during current covid-19 restrictions)

Salary: Based on experience plus a generous company performance bonus

Team: Supply Chain

Reports to: Supply Chain Manager

Key purpose of the role:

Working within the supply chain function, owning key reporting and processing tasks as well as helping to analyse and improve on the supply chain securing better lead times and optimal delivery schedules.

 

This role will specifically involve:

  • Working across the supply chain to identify areas for improvement.
  • Working with our supplier base to improve communication and maintain strong relationships.
  • Working across product portfolio to monitor, manage and report on the efficient processing of inbound product as it passes through business to best serve riders.
  • Simplify complex datasets for analysis, investigating potential areas for refinement, providing analysis and suggestions to be presented to different stakeholders within the business
  • Using and improving upon current methodologies with scope to evolve processes and systems to handle greater quantity and deliver better efficiency.
  • Building and executing shipping strategies that span across Taiwan, the EU and USA.

Budget responsibilities

  • The Supply Chain Analyst will input and be a key contributor to annual p
  • Planning process supporting the development of budgets across the business

Principal working relationships

External

  • Shipping agents
  • 3rd Party Logistics providers and suppliers, many of whom are based in Taiwan.

Internal relationships

  • Product development and marketing teams, customer service teams, workshop and warehouse Teams.
  • Everyone in the business has some interactions with the Supply Chain Team, from new engineering projects to helping provide wheels to our sponsored athletes, and most importantly riders the world over.

Required Attributes

  • Candidates are invited with 3 a-level passes (grades a-c) or equivalent, preferably including maths.
  • It is not essential to have previous experience in operating in a supply chain organisation.
  • It will help if you have experience of working in a team, managing detailed processes and suggesting and refining ways of working.
  • We’re all passionate about cycling in it’s many variations – it’d be great if you were interested in it too even if you’ve only taken it up recently.

 

The Rider Firm offers equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, veteran status, or any other characteristic. 



HUNT Content and CRM Executive 

Please email your CV (maximum 2 pages) with covering letter to careeers@theriderfirm.cc 

Part time permanent position – 3 days a week. 

Location: As Covid-19 restrictions allow, the role will be a mix of home and our UK office, Partridge Green, West Sussex.  

Salary & Benefits: based on experience plus a generous company performance bonus.  

Team: Product Development and Marketing 

 

Role and Responsibilities 

  • Planning and delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand. Focusing primarily, but not exclusively on email. 
  • establishand execute a commercial email strategy and list growth campaigns. 
  • Develop a test and learn approach and continuously improve deliverability, open rates and CTR
  • Manage email execution process from brief to campaign delivery
  • Analyse BAU communications to contribute to market testing strategies to optimise campaign engagementand drive frequency of purchase and customer value 
  • Establish email performance benchmarks, summarise key insights, and recommend actions to improve email performance
  • Focus on email list segmentation and rider-catered content calendars  
  • Communicate about HUNT technologies and our people through journal posts and newsletters 
  • Rider community management – content planning and engagement with riders across social platforms – Facebook and Instagram, as well as forums, Strava, etc 
  • Video communications management: identify video communications needs across the HUNT brand, work with team to establish video comms budget, identify production resources, and manage content plan 
  • Vet, manage and facilitate inbound marketing/partnership opportunities 
  • Manage and organise branded merchandise for HUNT 

 

The successful candidate is likely to have: 

  • Great attention to detail
  • A digital marketing qualification
  • Experience working with mailchimp and content management systems (Shogun desirable but not essential).
  • Familiarity with image manipulation within PhotoShop
  • Excellent organisational skills and ability to work across various projects simultaneously
  • Efficient communicator.
  • Experience of copy writing and web content creation
  • Good written and spoken English
  • Bike Industry knowledge
  • Can-do attitude.
  • Strong customer service ethos

The Rider Firm offers equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, veteran status, or any other characteristic. 


HUNT MTB Marketing Assistant (based in EUROPE)

Role & Responsibilities

  • Contribute to HUNT | The Rider Firm marketing team by performing key marketing and promotional functions, such as executing and organizing email subscriber growth campaigns, creating email marketing content, generating social media content and managing online communities.
  • Work closely with marketing, brand management, product development, engineering and supply chain teams to bring new products to riders throughout UK, Europe and rest of the world.
  • Plan and execute earned media campaigns to help grow brand awareness throughout UK, Europe and rest of world. Earned media responsibilities include media monitoring and tracking, media database management and list-building, engaging and building relationships with journalists, and organizing test product for media review.
  • Build a network of media contacts, complementary brand partners, athletes and content creators. Identify opportunities to collaborate with these contacts to reach more riders.
  • Listen to and communicate regularly with UK and European riders to understand their needs. Collect and relay this information back to The Rider Firm to help the company better serve those riders.
  • Drive improvements in our services and products that will benefit riders.
  • Regularly represent the company at rider-facing and media-facing events. Represent the company and products throughout Europe with the key goal of growing awareness and demand.

 

The successful candidate is like to have:

  • A technical knowledge of bike products and culture, experience as a devoted rider is important for this role.
  • Excellent written and email communication skills are imperative for this role.
  • Relevant experience or qualifications in marketing, media relations, or sports marketing is appreciated.
  • Fluency in a major European language (French, German, or Spanish) is highly beneficial to this role.
  • A positive, friendly, can-do attitude, with a passion for service.
  • The ideal candidate is empathic and compassionate, driven to help improve our company through their good work and commitment to inclusivity, as well as striving to make positive change in the broader cycling community.
  • The ideal candidate has a solutions-based, self-starter mentality, collaborates and communicates effectively with teammates, values teamwork, adheres to deadlines, and manages their time efficiently.

 

Working Hours & Location

  • Part-time role (3 days/per week) currently available with potential for full time status as role progresses.
  • The role is based remotely, in Europe ideally in or near a cycling hub, but requires regular collaboration with team members in the UK and US offices. The candidate should expect to keep regular working hours 3 days per week to maximize exposure to HQ teams.
  • Working days and hours are flexible and would include a some evening and/or one weekend working day covering events, industry trade shows, or media activations.

 

The Rider Firm offers equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, veteran status, or any other characteristic.


    Head of Operations

    Please email your CV (maximum 2 pages) with covering letter to Careers@TheRiderFirm.CC

    Full Time Position

    Location: Primarily office based in Partridge Green, West Sussex (may involve more remote work during current covid-19 restrictions)

    Salary: Based on experience plus a generous company performance bonus.

     

    Role description:

    • Leadership of the operations team as the business grows to continually build effectiveness and efficiency. Developing the team, creating a pathway to an excellent career in The Rider Firm, and making it a great place to work.
    • The role will lead a quickly growing team of over 30 people and have responsibility for Supply Chain, Dispatch, Warranty and building team as well as Customer Service, reporting to a Board Director.
    • Enabling the customer facing teams to be internally famous for being our rider’s heroes.
    • Develop Departmental Managers to become leaders creating scalable structures, working practices and tools to deliver, measure and innovate within the context of a highly successful business.
    • Support and empower within your organisation to develop decision making and action planning allowing the teams to embrace continual change as we evolve and grow our offerings to riders.
    • Evolve and maintain reporting mechanisms that allow teams to plan and resource effectively as well as keeping stakeholders aware of current status.
    • Develop departmental plans to drive core capability and capacity in line with our ambitious growth plans.
    • Regularly review structure, processes and measures as the business evolves.

    Required attributes:

    • A record of operational team leadership in a high growth environment.
    • Experience building plans with and delivering through people to execute those plans.
    • An ability to develop a strong understanding of our rider customers – ideally as a rider yourself; or through leadership success in a customer focussed business.
    • You can prove you can manage a multi-disciplined team and effectively prioritise your time and attention to balance team and total business needs.
    • Relationship building and collaboration oriented history of developing those around you to deliver and reach their potential.

     

    Helping you succeed:

    • A Co-founder led business evolving to become a passion-driven board-led business with experienced leadership team, with original co-founders in addition to highly experienced marketing director and strategy development director.
    • A senior managerial team with considerable bike industry knowledge, expertise, and flair developing highly respected products and service to excite riders globally.
    • Two non-executive directors; a former leader of a large and fast-growing cycle industry business and a former FD of two leading cycling business.
    • An international presence with worldwide customers, an office in Boulder, Colorado and a European subsidiary establishing this year.
    • A portfolio of brands growing very strongly, with huge potential and intention to add & develop more ventures in the business.
    • A competitive package, including generous bonus based on company performance.
    • The opportunity to lead in the growth of a highly innovative, successful, and ambitious cycling business with a family of riders dedicated to serving our rider customers and creating the best products available.

     

    Customer Service Advisor

    Please email your CV (maximum 2 pages) with covering letter to Careers@TheRiderFirm.CC 

    Full Time Position (38.75 hours per week/ 8:30 – 5pm)

    Salary: 18-20K depending on experience + company bonus.

    Location: Primarily office based in Partridge Green, West Sussex (may involve more remote work during current covid-19 restrictions)

    Main Duties

    At the Rider Firm we are all devoted cyclists and we pride ourselves on providing the best possible customer service. We put ourselves in the position of the rider we’re speaking with and aim to ensure that every single person we speak with comes away with an outstanding experience. As we serve riders who buy direct from our websites, and those who buy through dedicated local bike shops it is essential that we build strong relationships with each of the customers we look after.

    Role and Responsibilities

    • Providing a truly outstanding level of customer service.
    • Discussing technical questions and service topics with customers by phone, live chat and email.
    • To work with a small committed team to look after riders.
    • Communicate with customers in a polite and understanding way.
    • There may be the opportunity to attend bike industry trade shows and exhibitions to represent The Rider Firm and all our brands.
    • The opportunity to put-forward improvements to our service and products that will benefit riders.

    Working hours and location

    • The role is based in our office in Partridge Green, West Sussex.
    • This advertised job is for a part time or full time position. Minimum of 20 hours and a max of 38.75 hours per week.
    • Working days 8:30am to 5pm

    Customer Service Technical Liaison

    Full Time Position (38.75 hours per week/ 8:30 – 5pm)

    Location: Primarily office based in Partridge Green, West Sussex (may involve more remote work during current covid-19 restrictions)

    Salary: 17-20K depending on experience + company bonus.

    Team: Workshop & Warranty Team

    Reports to: Workshop & Warranty Manager

    Please email your CV (maximum 2 pages) with covering letter to Careers@TheRiderFirm.CC 

     

    Roles and Responsibilities

    The CUSTOMER SERIVCE LIASON will connect the Customer Service team and the warranty/Tech team. You will assist in processing technical queries anything from warranty issues through to technical enquiries. Based at our Partridge Green HQ site.

    • Answering customer service enquires.
    • Communicate with workshops on timelines for workshop tasks.
    • Attend team meetings daily and support the workshop and warranty team.
    • Communicating data to continue the continuous improvement of our warranty system.
    • Learn the warranty process from booking in through assessment, repair, dispatch, and customer interaction.
    • Become a point of call for the rest of customer service team for technical advice.

    You will most likely be called for interview if you have the following:

    • Good technical knowledge and understanding of the cycling industry.
    • Be confident communicate with customer via email or phone.
    • Ability to work as part of a large team to communicate information.
    • Also be self-motivated and able to get on with a task.

    Principal working relationships

    External

    • You may become part of the warranty team communicating with riders on the processing of their warranty claims. This requires attention to detail, customer service skills, email and phone communication skills. Along with working as part of a team to manage customer expectations.

    Internal relationships

    • You report to the warranty tech lead and are part of a growing team. You will need to work well with a diverse group of people in your team and across our site.
    • Your immediate day to day will be spent Processing Technical queries from our riders and fulfilling their needs via email or phone. This will involve working with our Workshop’s and customer service team to serve riders as fast as we can.
    • You will be a point of call for our customer service team to help them deal with any technical enquires they have.

    Dispatch

    Please email your CV (maximum 2 pages) to Careers@TheRiderFirm.CC

    Part Time or Full Time (38.75 hrs/wk 8.30-5) Position Up Until November

    Expected working time: Between 3 and 5 days per week.

    Location: This is primarily an office based role. Applicants will ideally live within 20 miles of Partridge Green.

    Salary: £17-19K anually pro rata based on experience plus a generous company performance bonus.

    At the Rider Firm we are all devoted cyclists and we pride ourselves on providing the best possible customer service. We put ourselves in the position of the rider we’re speaking with and aim to ensure that every single person we speak with comes away with an outstanding experience. As we serve riders who buy direct from our websites, and those who buy through dedicated local bike shops it is essential that we build strong relationships with each of the customers we look after.

    Role and Responsibilities

    • Tyre Fitting
    • Creating and printing shipping labels
    • Picking and packing orders
    • Performing quality checks
    • Communicate with customers who visit the premises in a polite and understanding way.
    • There may be the opportunity to attend bike industry trade shows and exhibitions to represent The Rider Firm and all our brands.
    • The opportunity to put-forward improvements to our service and products that will benefit riders.

    Working hours and location

    • The role is based in our office in Partridge Green, West Sussex.
    • This advertised job is for a part time or full time position. Minimum of 20 hours and a max of 38.75 hours per week.
    • Working days 8:30am to 5pm

    USA Customer Service Advisor

    Part Time or Full Time (38.75 hrs/wk) Position.

    For USA applications, please email your CV (maximum 2 pages) to USACareers@HuntBikeWheels.com

    Location: This is primarily an office based role – however during the Covid-19 outbreak you may also be required to work from home while we limit numbers in our Boulder, Colorado HQ.

    Salary: Details on application.

    At the Rider Firm we are all devoted cyclists and we pride ourselves on providing the best possible customer service. We put ourselves in the position of the rider we’re speaking with and aim to ensure that every single person we speak with comes away with an outstanding experience. As we serve riders who buy direct from our websites, and those who buy through dedicated local bike shops it is essential that we build strong relationships with each of the customers we look after.

    Role and Responsibilities

    • Providing a truly outstanding level of customer service.
    • Discussing technical questions and service topics with customers by phone, live chat and email.
    • To work with a small committed team to look after riders.
    • Communicate with customers in a polite and understanding way.
    • There may be the opportunity to attend bike industry trade shows and exhibitions to represent The Rider Firm and all our brands.
    • The opportunity to put-forward improvements to our service and products that will benefit riders.

    Working hours and location

    • The role is primarily based in our office in Boulder, Colorado.
    • Working from home on some days is also possible within this job role.
    • This advertised job is for a part time or full time position. Between 20 - 40 hours per week.
    • Working days and hours are flexible and would include a some evening and/or one weekend working day covering our out of hours live chat and e-mails.

     

    Find out more about working at TheRiderFirm - please click here.