We Are Recruiting Now.

We Hunt Bike Wheels | The Rider Firm are a fast growing young business and are regularly looking for motivated people to join us. Innovation and passion in everything we do at The Rider Firm is essential to ensure we reach our potential to provide great products for as many devoted riders as possible. Everyone in our business is encouraged to advance and grow their role. Everyone at The Rider Firm has the opportunity to input into the cycling product development process, helping develop our current brands and creating future products for devoted riders.

As a company, we strongly advocate for equal opportunities and greater representation. We would very much encourage women, black & ethnic minority candidates, people with disabilities, people who identify as LGBT+, and anyone from any background to please apply for roles here at The Rider Firm.

Please scroll down the page to see our current openings.

If you feel you have the skills, experience or drive to learn to cover more than one of these roles we would be delighted to hear from you.

How to Apply

The positions will be filled as soon as we find the right applicants so please apply ASAP.

To help us find the best match between you and any potential roles here at HUNT | TheRiderFirm.CC it is important to please include in the email/CV:

  • The job title of the role/s you are applying for in your email subject line
  • Your expected salary range
  • The hours you would like to work
  • If applicable, current salary
  • Whether you are looking for part-time, full-time, or either
  • Your address and phone number.
  • Grades for any qualifications such as GCSE/O-level/A-Level/Degree.
  • Relevant professional experience.
  • And of course we are bike geeks so want to hear about your love of riding and all things bike! Please tell us about your riding; how long have you been riding, what type of riding do you do, which bikes you own, what events you have done/are planning to do, how you feel about riding.

Best of luck and thank you ever so much to anyone who applies.

The Rider Firm Deepti and Sarah BRIGHTON

    Head of Technology +


    Quality Assurance and Product Safety Manager +


    QC and 2nd Line Product Support Co-ordinator +


    Staff Accountant/Sales Tax Expert (US Based) +


    IT/Systems Support Role +


    Systems Developer +


    Warehouse Dispatch +


    Customer Service +


    Dispatch/CS Support (US Seasonal position) +




    Head of Technology

    Full Time Position (38.75 hours per week / 8:30-5pm Mon-Fri)

    Location: Partridge Green & Steyning, West Sussex

    Salary: Competetive + significant bonus

    Application close date: 30th May 2022

    The purpose of this role will be to develop, manage and operate the strategy for the technology function within The Rider Firm in support of the wider business operation and E-Commerce functions. At a practical level, this role will deliver on strategic and stakeholder requirements, whilst taking overall ownership for the application and architecture that deliver The Rider Firm products and services to our customers and internal stakeholders. Working closely with the Head of E-Commerce this role will act as an 'enabler' to the wider E-Commerce function, with both roles reporting into the Board of Directors.

    Role & Responsibilities 

    The main functions of this role are:

    • Technology strategy management and road map delivery
    • Technology governance and risk management
    • Technology project and budget management
    • Business process management and ownership for the processes that underpin the technology delivery and supports functions
    • Company Disaster Recovery / Business continuity plan management within the technology context.

    Person Specification

    • You will have a degree, A-Level's or demonstrable experience in the technology space including a practical operating knowledge of applications and the architecture they function on.
    • You will have experience of building and leadership of the technology function within a digital or D2C business, understanding what drives a support function, but also how to develop and deliver a road map that has full stakeholder engagement.
    • Experience of Microsoft Azure cloud services, insights & analytics will be a significant benefit.
    • Experience of ERP and CMS systems and the integration of these into other applications will also be a significant benefit.
    • Supporting e-commerce applications such as Shopify, web and payment gateways is fundamental to this role.
    • Experience of working with 3rd party as well as proprietary plugins or systems.
    Please email your CV to careers@theriderfirm.cc




    Quality Assurance and Product Safety Manager

    Full Time Position (38.75 hours per week / 8:30-5pm Mon-Fri)
    Normal week; 4 days per week in the office

    Location: At or near Partridge Green in West Sussex, in a beautiful location close to the South Downs National Park. The role will include at least 4 days working with our engineering, technical and operational teams and being hands on with product.

    Salary: Generous dependent on experience + significant, which was 20% on top of salary for 2021.

    Team: Part of Engineering & Technical Team. Directly line managing QC and 2nd line tech support co-ordinator.

    Reports to: Head of Technical Development and Engineering

    Please email your CV (maximum 2 pages) with covering letter to careers@theriderfirm.cc

    Intro

    The Rider Firm exists to serve riders by creating the best available cycling products. The Quality Assurance and Product Safety Manager will be the primary role involved in setting and delivering the best standards in product safety for our riders.

    Role & Responsibilities 

    This engineering role offers an excellent opportunity to be a core part the development process for our Hunt Bike Wheels, Privateer Bikes and Cairn Cycles brands. The successful candidate will be empowered to continue to develop and build upon our established quality and safety protocols ensuring they are kept up to date as we develop new technologies and as industry standards evolve.

    Reporting to the Head of Technical Development and Engineering, this role will lead the product safety and QA pillar within our engineering team, working closely with our other engineering pillars focused on aerodynamic and mechanical development of our products. The role will manage the QC and 2nd line product support co-ordinator, developing their career and building the team as requirements develop.

    The main functions of this role are:

    • Design, develop and implement best quality practices and processes for product development.
    • Develop and initiate quality standards for tests, inspections, and evaluations.
    • Apply statistical techniques to determine appropriate sampling ratios
    • Create processes for assessing, reporting, and documenting quality standards in our products and repair services.
    • Develop strategies to evaluate the precision and accuracy of analytical equipment, tests & measurements and production equipment.
    • Troubleshoot and resolve problems relating to quality assurance, working with suppliers and the development team to develop solutions.
    • Collaborate with operational teams to implement controls and improvements.
    • Develop, monitor, and analyse data from systems for recording data from product development testing, approval, and ongoing QA checks
    • Research and maintain excellent knowledge of relevant industry standards including ISO and ETRTO, applying that knowledge to our internal processes and standards.
    • Train operational teams on QC procedures and build excellent working relationships to ensure high quality feedback to the engineering team from QC processes and customer service requests.

    Person Specification

    Essential

    • Degree in industrial or mechanical engineering or other relevant engineering discipline.
    • Several years’ experience in quality engineering, quality assurance, or a similar role.
    • Strong communication and interpersonal skills.
    • Strong analytical and problem-solving skills.
    • In-depth understanding of technical documentation and CAD drawings

    Highly desirable

    • Familiarity with statistical analysis
    • Understanding and experience operating FMEA and acting on findings
    • Experience of QA with composite and light metal products
    • Additional certification in quality assurance would be beneficial
    • • Cycling industry experience is not essential for this role, but detailed technical bike knowledge whether developed in a professional role or as a personal interest would be highly beneficial
    Please email your CV to careers@theriderfirm.cc




    QC and 2nd Line Product Support Co-ordinator

    Full Time Position (38.75 hours per week / 8:30-5pm Mon-Fri)
    Normal week; 4 days per week in the office. Part time working may also be available in this role.

    Location: At or near Partridge Green, West Sussex, in a beautiful location close to the South Downs National Park. Requiring hands on work with product and in person development and training this role will be fully based on site.

    Salary: Generous dependent on experience + significant bonus, which was 20% on top of salary for 2021.

    Reports to: Quality Assurance and Product Safety Manager

    Role & Responsibilities 

    The Rider Firm exists to serve riders by creating the best available cycling products. The QC and 2nd Line Product Support co-ordinator will be responsible for providing 2nd line support to our customer service, QC and technical teams, helping resolve queries, deliver training, maintain technical equipment and escalate issues.

    The main functions of this role are:

    • Monitoring QC processes and delivering training so that processes are fully understood and working as intended.
    • Building close relationships with customer service and technical teams, helping them resolve complex issues and ensuring anything of concern is escalated to the QA and Product Safety Manager.
    • Acting as a support to the QC process – helping assess findings and providing guidance to the team.
    • Building QC records and guides to pass on learning and continuously improve the process.
    • Work with the engineering team as part of regular QC and safety meetings, maintaining records and sharing your experience and that of the customer service and technical teams.
    • Support customer directly where appropriate, showing our care and concern for customers. Gathering detailed riding and technical information to allow us to assess issues and take appropriate action – and ensuring all customers feel looked after.

    Person Specification

    Essential

    • Excellent organisation and time management. The ability to manage competing priorities is essential.
    • Excellent technical knowledge of bicycles and riding
    • Enjoy problem solving, assessing information and making reasoned evidence based judgements.
    • A strong eye for detail
    • Basic IT skills including confidence with MS Excel
    • A desire to serve riders and ensure the best outcomes for them

    Highly desirable

    • Cycling industry experience would be highly beneficial for this role, but is not essential if you can demonstrate appropriate skills from another industry
    Please email your CV to careers@theriderfirm.cc




    Staff Accountant/Sales Tax Expert (US Based)

    Full Time Position (40 hours per week)

    Location: Boulder, Colorado

    Salary: Up to $60,000 + bonus

    Application close date: 30th April 2022

    Start Date: 6th June 2022 (or sooner if possible)

    ITS CYCLING Limited (‘TheRiderFirm’ or ‘TRF’) was founded in June 2013 by Peter & Tom Marchment, both dedicated cyclists themselves, with the goal of serving devoted riders through the design, engineering and sale of exceptional cycling products. The Rider Firm wholly owns four cycling product brands that were all created and grown in-house in Sussex, UK; Hunt Wheels, Privateer Mountain Bikes, Cairn E- Bikes and Dissent 133 Equipment. A family-owned business, we have scaled at a CAGR of more than 50% in the last 3 years. We are one of the fastest growing businesses in Sussex, UK. Our US subsidiary is based in Boulder, Colorado, USA.

    The Rider Firm is delighted to create a new role, Accountant. Working full time you will report directly to the US Market Manager, Samuel Johnson and to our Finance Manager – International, Georgia Ungoed. This will be the first in house finance role based in the US.

    The right candidate for the job will be a passionate cyclist and methodical problem solver. We're looking for a dynamic, energetic and innovative individual who may be a CPA (part) qualified accountant. The successful candidate will have worked as an (assistant) accountant in a consumer ecommerce business processing accounts receivable and accounts payable, and some exposure to payroll (we currently outsource this in the US to an employer of record). A positive, can-do attitude will be essential, along with the ability to work independently, having the confidence to make informed decisions that will result in positive outcomes for the business and riders alike. You will have the ambition to progress to Finance Manger within 18-24 months.

    This role reports to our US President/Market Manager, Samuel Johnson (based in Boulder, Colorado), and to our Finance Manager – International, Georgia Ungoed (based in Sussex)

    Role & Responsibilities 

    The main functions of this role are:

    • Day-to-day responsibility for keeping accounts up to date, working with other members of The Rider Firm to ensure purchases and sales are properly accounted for.
    • Inputting purchase invoices to our accounting system / updating payment schedules.
    • Reviewing & maintaining supplier and customer accounts.
    • Reconciling transactions and correcting any discrepancies.
    • Learning our accounting systems and acting as a guide to non-finance colleagues.
    • Assisting preparing returns for Nexus tax compliance purposes utilizing Avatax/Avalara and corporation tax.
    • Assisting with regular commercial and tax related financial decisions by providing timely and accurate data.
    • Assisting in audit processes, including monthly stock sample counts and annual stock takes.

    Person Specification

    • Bachelor degree in accounting or 4-6+ years equivalent within a high growth, consumer or e-commerce environment. (Professional development opportunities for the right candidate).
    • Belief in the core values of TRF Ethos which enable us to succeed and achieve (Riders, Family, Excite, Better, Positive change, Invest respectfully, We are grateful).
    • Ability to work autonomously and as part of a team.
    • A proactive flexible attitude; ideally thrives in a fast-paced environment.

    The Rider Firm is committed to make the cycling industry more accessible. This role requires a strong element of analysis of data and planning. The successful candidate will be able to prove their success in the attributes above

    Please email your CV to Samuel@huntbikewheels.com. 

    IT/Systems Support Role

    Full Time Position (38.75 hours per week / 8:30-5pm Mon-Fri)

    Location: Partridge Green & Steyning, West Sussex

    Application close date: 31st May 2022

    As part of our continued investment in the team we recognise the importance of supporting the applications and technology used to drive the success of our operational teams.

    The purpose of this role will be to support the day-to-day functioning of our systems and applications, ensuring the operational teams can maximise their utilisation and thus serve our Riders.

    At a practical level, this role will be internally driven with a solution focussed approach to problem solving.  Working closely with the Systems Manager this role will act as 'support' to the wider Systems function within The Rider Firm allowing our operational teams to maximise their effectiveness and impact on our customers.

    This role reports to our Systems Manager - Operations and Ecommerce, Stan Bolyarov. 

    Role & Responsibilities 

    The main functions of this role are:

    • Create and manage 3rd party accounts for services such as Shopify, Freshdesk, Brightpearl. 
    • Manage data, accounts and permissions in Google Drive.
    • Manage data, accounts and permissions in Office 365. 
    • Managing networking technologies including routers, switches, DNS, DHCP.  
    • IT and System Helpdesk Support .

    Person Specification

    • You will have proficient and demonstrable experience of Office 365 management (Email, Sharepoint, Teams). 
    • Google Drive and the G-Suite environment.
    • Network technologies and network security management including best practice protocols.
    • You will also be able to support the Belief in the core values of The Rider Firm ethos which enable us to succeed and achieve (Riders, Family, Excite, Better, Positive change, Invest respectfully, We are grateful). 

    The Rider Firm is committed to make the cycling industry more accessible. This role requires a strong element of analysis of data and planning. The successful candidate will be able to prove their success in the attributes above

    • OR 2 A levels at grade B or above (or equivalent, 
    • OR 2 GCSEs at grade A or above (or equivalent), of which 1 is in a maths or science subject,
    • OR 2:1 degree or above (or equivalent).
    Please email your CV to careers@theriderfirm.cc

    Systems Developer

    Full Time Position (38.75 hours per week / 8:30-5pm Mon-Fri)

    Locations: Partridge Green and Steyning, West Sussex. Working from home also possible.

    Salary: Up to £40,000 + significant bonus (subject to experience)

    Application close date: 27th May 2022

    As part of our continued investment in our people and modern web technologies we are seeking to strengthen our central systems & e-commerce team.

    The purpose of this role will be to support and drive a continuous improvement approach to our systems and API integrations as a part of a wider technology team, maximising business efficiencies to positively impact our rider customers. Supporting the development of a headless API dashboard and technologies which will underpin the integrations of the business’ key systems will be a key focus for this role.

    At a practical level, this role will create and manage flows in an API dashboard using Python and / or C# as well as create technical specifications for the developer resources to estimate, work to and deliver against, on time, on budget, where required to achieve a wider business objective.

    Working closely with the Systems Manager this role will act as an 'enabler' our operational teams to maximise their effectiveness and impact on our customers. Learning about and improving our current systems and helping teams utilise them in the best way possible will be an important part of the role.

    To join this ambitious team, we are seeking an experienced individual who will be able to work full time between our two sites in West Sussex (Partridge Green & Steyning) liaise regularly with our US office in Boulder, CO. Working from home is also possible.

    This role reports to our Systems Manager - Operations & Ecommerce, Stan Bolyarov.

    Role & Responsibilities

    • Working closely with the business systems team on continuous webservice integration of platforms via API.
    • Working with company ERP systems existing link with webstores and help facilitate future improvements / development.
    • Responsible for assisting in the writing of development specifications and leading projects for cross-platform improvements.
    • Identifying areas for potential improvements and provide ideas for possible development on these findings.
    • Assist the warehouse & dispatch teams to improve fulfilment system automation for creating picking notes & printing shipping labels.
    • Provide system related helpdesk support.

    Person Specification

    An ambitious and experienced candidate you will support the growth strategy of the business

    • 2 years experience in a systems development role.
    • Understanding of ERP and web API integrations. Experience with Brightpearl is preferable but not necessary.
    • Working knowledge of Python. Basic knowledge of C#, PHP and/or Javascript are nice to have.
    • Familiarity with general e-commerce services. Experience with Shopify is preferable but not necessary.
    • An ability to multitask and prioritise workloads, operating effectively and independently, and also within a team or project environment.
    • You will be comfortable in communicating with a broad range of teams within the business viewing your audience as internal customers.
    • A strong desire to learn and take on new challenges.
    • Experience working with multiple stakeholders and managing relationships
    • Belief in the core values of The Rider Firm ethos which enable us to succeed and achieve (Riders, Family, Excite, Better, Positive change, Invest respectfully, We are grateful).

    The Rider Firm is committed to make the cycling industry more accessible. This role requires a strong element of analysis of data and planning. The successful candidate will be able to prove their success in the attributes above

    • OR 2 A levels at grade B or above (or equivalent, 
    • OR 2 GCSEs at grade A or above (or equivalent), of which 1 is in a maths or science subject,
    • OR 2:1 degree or above (or equivalent).

    Please email your CV to careers@theriderfirm.cc


    Warehouse/Dispatch

    Full Time Position (38.75 hours per week / 8:30-5pm Mon-Fri)

    Location: Office based in Partridge Green, West Sussex

    Salary: Based on experience plus a generous company bonus

    We are looking for an enthusiastic and gregarious individual to join the high-paced Dispatch team at The Rider Firm. The role will primarily be focussed on the administrative aspects of the dispatch process; checking customer orders, processing shipping information, printing shipping labels and other important, detail-oriented tasks. During busy periods, some flexibility is needed across the team, and some warehouse work may be required.

    The ideal candidate will have good computer skills, familiarity with MS Office suite, and the willingness and ability to adapt to a constantly changing working environment. Strong attention to detail and the ability to adhere to time constrained deadlines is a must for success in this role. Any prior experience in this field will be useful.

    At The Rider Firm, we exist as a business to serve riders, so an interest or passion for cycling, in any guise, is a distinct advantage but not required.
    The role will be full-time, Mon - Fri, and based at our distribution warehouse in Partridge Green, West Sussex.

    The Rider Firm offers equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, veteran status, or any other characteristic.

     


    Customer Service

    Part Time or Full Time (38.75 hours per week / 8:30-5pm Mon-Fri) 

    Location: This is an flexible role, with a mixture of home and office work. 

    Salary: Based on experience plus a generous company performance bonus.

    Role and Responsibilities

    • Providing a truly outstanding level of customer service and rider support.
    • Discussing technical questions and service topics with customers by phone, live chat, and email.
    • To work with a small, committed team to look after riders.
    • Communicate with customers in a polite and understanding way.
    • Collaborate with all departments to offer support as needed.
    • The opportunity to put-forward improvements to our service and products that will benefit riders.

    Working hours and location

    • The role is a flexible role of working in our office in Steyning and home based work.
    • This advertised job is flexible, with part time if needed. Between 20 - 40 hours per week.
    • Working days and hours are flexible and would potentially include some evening and/or one weekend working day covering our out-of-hours live chat and e-mails.
    If this sounds like something you'd be interested in and you have sound bike knowledge, please contact Careers@TheRiderFirm.CC

    Dispatch/CS Support (US Seasonal position)

    For USA applications, please email your CV (maximum 2 pages) to USACareers@HuntBikeWheels.com

    Hourly Rate: Commensurate with Experience

    At the Rider Firm we are all devoted cyclists, and we pride ourselves on providing the best possible customer service. We put ourselves in the position of the rider we’re speaking with and aim to ensure that every single person we speak with comes away with an outstanding experience. As we serve riders who buy direct from our websites, and those who buy through dedicated local bike shops it is essential that we build strong relationships with each of the customers we look after.

    Role and Responsibilities

    • Providing a truly outstanding level of customer service.
    • Discussing technical questions and service topics with customers by phone, live chat, and email.
    • To work with a small, committed team to look after riders.
    • Communicate with customers in a polite and understanding way.
    • Pull, pack and ship product based on daily orders.
    • Collaborate with all departments to offer support as needed (Bike shop experience is a bonus)
    • The opportunity to put-forward improvements to our service and products that will benefit riders.

    Working hours and location

    • The role is primarily based in our office in Boulder, Colorado.
    • This advertised job is ideally for a full-time position but could be flexible with part time if needed. Between 20 - 40 hours per week.
    • This is a seasonal position and full-time work would not be guaranteed going into the fall.
    • The opportunity for retention is a possibility (based on performance) and could be ideal for someone going back to school in the fall.
    • Working days and hours are flexible and would potentially include some evening and/or one weekend working day covering our out-of-hours live chat and e-mails.

    If this sounds interesting, please reach out with your CV attached in an email and we look forward to meeting!



       

      Find out more about working at TheRiderFirm - please click here.