Customer Service
We currently don’t have any open positions in our customer service team, but we are always keen to receive speculative applications from enthusiastic and motivated individuals who are interested in future opportunities in this high-paced team at The Rider Firm.
Location: Office based near Steyning, West Sussex
Hours: Flexible for full or part time hours
Salary: Based on experience plus a generous company bonus
About the role
The Customer Service team are the first point of contact for our riders and focus on offering the best levels of service to our valued riders throughout their journey with us. This role will be working as part of our busy pro-active customer service team communicating with our riders by email, live chat, phone and social media answering questions and offering advice and guidance across our product range in a prompt and helpful manner.
Key responsibilities
- Providing a truly outstanding level of customer service and rider support.
- Discussing technical questions and service topics with customers by phone, live chat, and email.
- To work with a small, committed team to look after riders.
- Communicate with customers in a polite and understanding way.
- Collaborate with all departments to offer support as needed.
- The opportunity to put-forward improvements to our service and products that will benefit riders.
Principle working relationships
- Working closely with your colleagues in Customer Service, Dispatch, Order Processing, E-Commerce.
- Being the first point of contact for TRF riders offering them the best levels of service.
Requirements
- Excellent attention to detail, organisation, and multi-tasking skills.
- Outstanding communication skills with an ability to empathise with our riders.
- A passion for all things cycling.
- Ability to work unaided and as part of a team.
- Computer literate with the ability to learn new systems.
Benefits
- 30 days holiday per year including bank holidays (increasing by 1 day with each year of service up to a max of 10 additional days)
- A contributory pension scheme
- Life assurance
- Critical illness cover
- Cycle to work scheme
- Branded riding kit allowance
- Staff discounts
Other information about the role
The role is a flexible role of working in our office in Steyning and home based work.
This advertised job is flexible, with part time if needed. Between 20 - 40 hours per week.
Working days and hours are flexible and would potentially include some evening and/or one weekend working day covering our out-of-hours live chat and e-mails.