Our Current Vacancies

The positions will be filled as soon as we find the right person so we encourage you to submit your application as soon as possible. If you feel you have the skills, experience or drive to learn to cover more than one of these roles we would be delighted to hear from you.

To help us find the best match between you and any potential roles here at The Rider Firm it is important to please include in your cover letter or CV:  

  • The job title of the role/s you are applying for in your email subject line
  • Your expected salary range
  • The hours you would like to work
  • If applicable, current salary
  • Whether you are looking for part-time, full-time, or either
  • Your address and phone number.
  • Grades for any relevant qualifications such as GCSE/O-level/A-Level/Degree (or equivalent) or professional memberships.
  • Relevant professional experience.
  • And of course, we are bike geeks so if you are a rider, we would be keen to hear about your love of riding and all things bike!

     

We’re committed to hiring diversely. Having employees from diverse backgrounds brings a wealth of perspectives and experience to our team. We encourage members of underrepresented groups to apply to any role.

 

Best of luck and thank you ever so much to everyone who applies.

Customer Service

We have a summer vacancy and would love to hear from individuals who have sound bike knowledge and are passionate about delivering an excellent level of customer service, who could start immediately.

Location: Office based near Steyning, West Sussex

Hours: Flexible for full or part time hours

Salary: Based on experience plus a generous company bonus

About the role

The Customer Service team are the first point of contact for our riders and focus on offering the best levels of service to our valued riders throughout their journey with us. This role will be working as part of our busy pro-active customer service team communicating with our riders by email, live chat, phone and social media answering questions and offering advice and guidance across our product range in a prompt and helpful manner.

Key responsibilities

  • Providing a truly outstanding level of customer service and rider support.
  • Discussing technical questions and service topics with customers by phone, live chat, and email.
  • To work with a small, committed team to look after riders.
  • Communicate with customers in a polite and understanding way.
  • Collaborate with all departments to offer support as needed.
  • The opportunity to put-forward improvements to our service and products that will benefit riders.

Principle working relationships

  • Working closely with your colleagues in Customer Service, Dispatch, Order Processing, E-Commerce.
  • Being the first point of contact for TRF riders offering them the best levels of service.


Requirements

  • Excellent attention to detail, organisation, and multi-tasking skills.
  • Outstanding communication skills with an ability to empathise with our riders.
  • A passion for all things cycling.
  • Ability to work unaided and as part of a team.
  • Computer literate with the ability to learn new systems.

Benefits

  • 30 days holiday per year including bank holidays (increasing by 1 day with each year of service up to a max of 10 additional days)
  • A contributory pension scheme
  • Life assurance
  • Critical illness cover
  • Cycle to work scheme
  • Branded riding kit allowance
  • Staff discounts

Other information about the role

The role is a flexible role of working in our office in Steyning and home based work.

This advertised job is flexible, with part time if needed. Between 20 - 40 hours per week.

Working days and hours are flexible and would potentially include some evening and/or one weekend working day covering our out-of-hours live chat and e-mails.

If this sounds like something you'd be interested in and you have sound bike knowledge, please contact Careers@TheRiderFirm.CC
 
 

Head of Engineering

Location: Partridge Green & Steyning, West Sussex. This role will include a minimum of 4 days working in the office, hands on with product and developing the careers and capabilities of engineering and technical team members across the business.

Hours: 38.75 hours per week (8:30am to 5:00pm Monday to Friday)

Salary: Generous depending on experience + significant bonus based on company-wide performance.

Team: This role is a member of the senior leadership team of the business, with specific responsibility for the Engineering Team.

Travel Commitments: There will be the opportunity to work across the business supporting our teams across Sussex, Boulder Co, and Dresden, Germany. You would also attend cycling events and visit suppliers around the world. The role would commonly include two 1 week international trips per year and some domestic travel for a few days approx. 3-4 times per year.

 

Intro

ITS CYCLING Limited (‘The Rider Firm’) was founded in June 2013, with the goal of serving devoted riders through the design, engineering and sale of exceptional cycling products. This role provides the opportunity to develop great careers for your engineering team and develop your career leading engineering innovation across the company. You are empowered to develop your own technical excellence plan for the whole business including for several exciting industry leading cycling brands including Hunt Bike Wheels, Privateer MTBs and e-MTBs, and Cairn adventure and transport bikes. Having a close working relationship with the founders and the management board.

Roles and responsibilities:

This leadership role is focused on understanding the technical engineering needs of our riders, both now and in the future. Working with the board and senior leaders to build a long term plan to ensure The Rider Firm continues to serve riders’ needs with the best available cycling products.

  • Developing the Rider Firm engineering team - creating a nurturing environment in which to build a world class engineering career, building technical and wider professional skills including supporting engineers on the path to chartership.
  • Leading teams carrying out and initiating engineering projects, guiding them on product design and testing. Use technologies such as CFD, wind tunnel testing, stress analysis (FEA), computer aided design (CAD) and carbon fibre layup technology to develop products with excellent mechanical performance and where relevant; aerodynamic properties.
  • Lead, develop and grow our team of engineers working across product development engineering, testing, project management, safety, and quality assurance.
  • Business process management delivering excellent products to riders and supporting the development of the business.
  • Understand the wider business and communicate the engineering team’s vision, challenges, and achievements across the wider business.
  • Leading development of analysis and decision-making capability and processes within the product engineering and technical teams. Supporting the teams to make the best decisions for riders and create insights to further improve our products.
  • Overall responsibility for product safety and quality across all brands. Reviewing and developing processes and capability within the business to ensure we continue to meet riders needs now and are prepared to support future growth and development.
  • Develop the team to contribute towards critical commercial analysis of projects, investments, and product development decisions to ensure we spend rider’s money respectfully.

 

Principle working relationships

  • External: Larger customers such as bike brands, media and journalists, external engineering consultants, race teams, suppliers (mostly in the far east and several in Europe)
  • Internal: The board of directors, the product engineering team, product managers, technical and warranty, marketing, and sales.

 

Requirements

  • The minimum qualification - 2:1 degree in a mainstream engineering discipline or equivalent qualification supplemented with relevant experience. Several years of post-qualification experience, including having responsibility for multiple parallel projects and engineeringbased consumer product or other customer-focused companies.
  • Understanding of materials technology in the fields of light metals and/or composites and experience of a manufacturing environment, not necessarily have been gained in the cycle industry and cycling industry experience is not a requirement.
  • Experience of developing teams and the careers of professional engineers.
  • A track record of delivering product development or engineering projects to completion within budget and timescale constraints.
  • The Rider Firm is a fast growing, entrepreneurial, and highly innovative group of businesses; commercial decision making is an essential part of this role.
  • An understanding of how engineering can be at the centre of strategic decisions.As a direct-to-market business after sales and customer care are key principles in The Rider Firm. Experience in an environment with a strong focus on retail customers or experience of a customer facing role
  • Excellent people development skills and demonstrable leadership abilities.
  • Experience communicating strategic and technical priorities across a wider business team.

 

We’re committed to hiring diversely. Having employees from diverse backgrounds brings a wealth of perspectives and experience to our team. We encourage members of underrepresented groups to apply to this role.

Please email your CV to careers@theriderfirm.cc referencing the job title in the subject line.

 

 

Warehouse Dispatch

We currently don’t have any open positions in our dispatch team, but we are always keen to receive speculative applications from enthusiastic and motivated individuals who are interested in future opportunities in this high-paced team at The Rider Firm.

Location: Office based in Partridge Green, West Sussex

Hours: Full Time Position (38.75 hours per week / 8:30-5pm Mon-Fri)

Salary: Based on experience plus a generous company bonus

About the role

This role is primarily focussed on the administrative aspects of the dispatch process; checking customer orders, processing shipping information, printing shipping labels and other important, detail-oriented tasks. During busy periods, some flexibility is needed across the team, and some warehouse work may be required.

Key responsibilities

  • Checking and processing sales orders to produce goods out notes
  • Accurate and timely sorting and distribution of goods out notes to the warehouse team
  • Using a shipping application to produce shipping labels and, with a high level of attention to detail, correctly match shipping labels with their good out note.
  • Investigating and correcting any failed shipping labels.
  • Access external courier company portals, to book shipping for orders that are outside of automated processes.
  • Liaising with couriers, in a professional manner, to resolve any queries.
  • Create and maintain department documents stored on SharePoint.
  • Working to tight deadlines to meet agreed service levels and schedules defined by courier collections.
  • Additional duties, acting as support and cover for the team, may include:
  • Accurately picking, checking, and packing orders using Warewolf (WMS)
  • Fitting tyres to wheels – following strict quality and health & safety guidelines
  • Ensuring the warehouse is always kept safe and tidy.
  • Ensure stock levels in the picking area are maintained and meet current demands.
  • The correct handling and movement, and accurate storing of stock within the warehouses.
  • Safe and timely unloading of stock deliveries.

Principle working relationships

  • Dispatch manager, Warehouse Team and general interaction between all internal teams
  • External couriers
  • Customers who may collect/visit in person

Requirements

The ideal candidate will have:

  • Good computer skills.
  • Familiarity with MS Office suite.
  • Willingness and ability to adapt to a constantly changing working environment.
  • Strong attention to detail and the ability to adhere to time constrained deadlines is a must for success in this role.
  • Any prior experience in this field will be useful.
  • At The Rider Firm, we exist as a business to serve riders, so an interest or passion for cycling, in any guise, is a distinct advantage but not required.

Benefits

  • 30 days holiday per year including bank holidays (increasing by 1 day with each year of service up to a max of 10 additional days)
  • A contributory pension scheme
  • Life assurance
  • Critical illness cover
  • Cycle to work scheme
  • Branded riding kit allowance
  • Staff discounts


We are open to candidates looking for either part-time or full-time work who are happy to be based at our distribution warehouse in Partridge Green, West Sussex.

If this sounds like something you'd be interested in please send your CV to Careers@TheRiderFirm.CC

 

 

Warehouse Dispatch associate

Start date: ASAP

Location: Boulder, CO

Working hours: Part-time 30 hrs/wk (6hrs per day/5 days per week is preferable but this can be flexible) (Option to go full-time w/ benefits later in the year.)

 

About the role

This role is primarily focused on the physical aspects of the dispatch process: picking and packing customer orders, ensuring order accuracy and quality, organizing, and maintaining inventory, and other warehouse maintenance duties.

 

Key responsibilities

  • Pick, pack and ship daily orders.
  • Move and maintain stock within warehouse to meet demand.
  • Unload, receive, and stock new inventory.
  • Ensure the warehouse is always kept safe and tidy.
  • Warehouse & office cleaning.
  • Improve and develop warehouse/dispatch processes to drive efficiencies in order fulfilment and inventory management.
  • Collaborate with all departments to offer support as needed (Bike shop experience is a bonus).
  • Put forward improvements to our service and products that will benefit riders.
  • Provide a truly outstanding level of customer service.
  • Work with a small, committed team to look after our riders.




Principle working relationships:

  • Dispatch manager, and general interaction between all internal teams.
  • External couriers.
  • Customers who may collect/visit in person.

 

Requirements:

  • Strong attention to detail and the ability to adhere to time-constrained deadlines is necessary for success in this role.
  • Prior experience in warehouse fulfilment (picking, packing, shipping orders) is a plus and on-the-job training will be provided.
  • Good computer skills.
  • Familiarity with MS Office suite.
  • Willingness and ability to adapt to a constantly changing working environment.
  • Ability to lift heavy boxes and be on your feet for the majority of the day.
  • A passion for cycling - At The Rider Firm, we exist as a business to serve riders, so an interest or passion for cycling is an advantage but not required.

 

Benefits:

  • Paid vacation/sick days
  • Health, dental, vision, life insurance, 401k, paid parental leave (Only available after consistent 32hrs per wk is met)
  • Staff discounts/wheel library
  • Advancement opportunities
  • Fabulous culture and positive uplifting work environment

 

We’re committed to hiring diversely. Having employees from diverse backgrounds brings a wealth of perspectives and experience to our team. We encourage members of underrepresented groups to apply to this role.


If this sounds interesting, please reach out with your resume attached in an email (usacareers@huntbikewheels.com) or submit your application through Growcycling and we look forward to meeting!

Zweiradmechaniker / Laufradbau

Team: Europe Business
Location: Dresden, Germany
Start: Ab Februar 2024
Wochenarbeitszeit: 38.75hrs pro Woche (Mo-Fr 8.30-17:00) / Teilzeit möglich
Gehalt: €25,000-€30,000 je nach Erfahrung + Bonus auf der Grundlage der unternehmensweiten Leistung


Diese spannende Herausforderung wartet auf dich:
Du arbeitest gemeinsam mit dem UK Rider Technical Support-Team (RTS) daran, die Bedürfnisse unserer Kundinnen und Kunden zu erfüllen, indem wir alle Probleme, die sie mit ihren Lauf- und Fahrrädern haben, lösen. Neben der Reparatur von Lauf- und Fahrrädern übernimmst du die Endmontage unserer Kompletträder und bereitest diese für den Versand zu unseren Kundinnen und Kunden vor. Die Maxime deine Arbeit ist „Rider first“.


Diese Eigenschaften zeichnen dich aus:

•   Du bist ein/e erfahrene/r Laufrad- und Fahrradmonteur/in
•   Du hast eine abgeschlossene Ausbildung zum/zur Zweiradmechaniker:in, Zweiradmechatroniker:in oder vergleichbare Ausbildung
•   Du bist aufmerksam und hast ein Auge für Details
•   Du verfügst über ein ausgeprägtes Qualitätsbewusstsein
•   Du bist serviceorientiert
•   Du hast die Fähigkeit, in einem dynamischen Umfeld schnell zu arbeiten
•   Du bist teamfähig
•   Du beherrscht Englisch und Deutsch sicher in Wort und Schrift


Dein Aufgabenbereich:

•   Zusammenarbeit mit dem britischen Rider Technical Support-Team, um das Fahrerlebnis unserer Kundinnen und Kunden kontinuierlich zu verbessern und sicherzustellen, dass ihnen die höchsten Servicestandards geboten werden
•   schnelles Beheben von technischen Problemen unserer Kundinnen und Kunden, um eine hohe Kundenzufriedenheit zu erreichen
•   Sicherstellen, dass unser Qualitätskontrollverfahren eingehalten wird und nachvollziehbar ist
•   Herstellung von Lauf- und Fahrrädern gemäß den vom Produktteam festgelegten Parametern
•   strukturierte Weitergabe von Schlüsselinformationen an das Team
•   Berechnen von Speichenspannungen, Einspeichen, Zentrieren und Umspeichen von Laufrädern auf professionellem Niveau
•   Wartung von Federelementen, Entlüften der Bremsen, Einstellen von Schaltungen der Räder
•   Feedback an das Produktmanagementteam über Verbesserungen, die am Produkt vorgenommen werden können

 

 

Das bieten wir dir:

•   24 Tage Urlaub pro Jahr, Erhöhung um einen weiteren Tag mit jedem Dienstjahr bis zu einem Maximum von sechs zusätzlichen Tagen
•   Keine Wochenendarbeit
•   Zuschüsse zur betrieblichen Altersvorsorge und Kinderbetreuung
•   Jobrad
•   Rabatte für Mitarbeitende
•   Mitarbeiterkleidung und Branded Cycling Kit


Du möchtest Teil unseres Teams in Deutschland werden?

Dann bewirb Dich mit einer aussagekräftigen Bewerbung inkl. aller relevanten Dokumente, Deinem frühestmöglichen Eintrittstermin und Deiner Gehaltsvorstellung per Email an.  Careers@TheRiderFirm.CC