Our Current Vacancies

The positions will be filled as soon as we find the right person so we encourage you to submit your application as soon as possible. If you feel you have the skills, experience or drive to learn to cover more than one of these roles we would be delighted to hear from you.

To help us find the best match between you and any potential roles here at The Rider Firm it is important to please include in your cover letter or CV:

 

To help us find the best match between you and any potential roles here at The Rider Firm it is important to please include in your cover letter or CV:

  • The job title of the role/s you are applying for in your email subject line
  • Your expected salary range
  • The hours you would like to work
  • If applicable, current salary
  • Whether you are looking for part-time, full-time, or either
  • Your address and phone number.
  • Grades for any relevant qualifications such as GCSE/O-level/A-Level/Degree (or equivalent) or professional memberships.
  • Relevant professional experience.
  • And of course, we are bike geeks so if you are a rider, we would be keen to hear about your love of riding and all things bike!

     

As a company, we strongly advocate for equal opportunities and greater representation. We would very much encourage women, black & ethnic minority candidates, people with disabilities, people who identify as LGBT+, and anyone from any background to please apply for roles here at The Rider Firm.

 

Best of luck and thank you ever so much to everyone who applies.

Warehouse Dispatch

Full Time Position (38.75 hours per week / 8:30-5pm Mon-Fri)

Location: Office based in Partridge Green, West Sussex

Salary: Based on experience plus a generous company bonus

 

We currently don’t have any open positions in our dispatch team, but we are always keen to receive speculative applications from enthusiastic and gregarious individuals who are interested in future opportunities in this high-paced team at The Rider Firm. The role is primarily focussed on the administrative aspects of the dispatch process; checking customer orders, processing shipping information, printing shipping labels and other important, detail-oriented tasks. During busy periods, some flexibility is needed across the team, and some warehouse work may be required.

The ideal candidate will have good computer skills, familiarity with MS Office suite, and the willingness and ability to adapt to a constantly changing working environment. Strong attention to detail and the ability to adhere to time constrained deadlines is a must for success in this role. Any prior experience in this field will be useful.

At The Rider Firm, we exist as a business to serve riders, so an interest or passion for cycling, in any guise, is a distinct advantage but not required.

We are open to candidates looking for either part-time or full-time work who are happy to be based at our distribution warehouse in Partridge Green, West Sussex.

If this sounds like something you'd be interested in please send your CV to Careers@TheRiderFirm.CC

Customer Service

Full Time Position (38.75 hours per week / 8:30-5pm Mon-Fri)

Location: Office based in Partridge Green, West Sussex

Salary: Based on experience plus a generous company bonus

 

We currently don’t have any open positions in our customer service team, but we are always keen to receive speculative applications for future opportunities from individuals who have sound bike knowledge and are passionate about delivering an excellent level of customer service. This role is focused on looking after our riders to ensure that they have the best possible experience throughout their journey with us. You will be the first point of contact for any customer and will be communicating with them by phone, live chat and email answering their questions and queries in a prompt and helpful manner.

 

Role and Responsibilities:

Providing a truly outstanding level of customer service and rider support.

Discussing technical questions and service topics with customers by phone, live chat, and email.

To work with a small, committed team to look after riders.

Communicate with customers in a polite and understanding way.

Collaborate with all departments to offer support as needed.

The opportunity to put-forward improvements to our service and products that will benefit riders.

 

Working hours and location:

The role is a flexible role of working in our office in Steyning and home based work.

This advertised job is flexible, with part time if needed. Between 20 - 40 hours per week.

Working days and hours are flexible and would potentially include some evening and/or one weekend working day covering our out-of-hours live chat and e-mails.

If this sounds like something you'd be interested in and you have sound bike knowledge, please contact Careers@TheRiderFirm.CC

Dispatch Coordinator

Hours: This job is ideally for a full-time position, but could be flexible with part-time if needed. Between 20-40 hours per week.

Location: This role is primarily based in our office in Boulder, Colorado. There is the potential for oppurtunities to work industry events.

Salary: Commensurate with experience + generous bonus.

 

At The Rider Firm we are all devoted cyclists, and we pride ourselves on providing the best possible customer service. We put ourselves in the position of the rider we're speaking with, and aim to ensure that every single persion we speak with comes away with an outstanding experience. As we serve riders who buy direct from our websites, and those who buy through dedicated local bike shops, it is essential that we build strong relationships with each of the customers we look after.


The role entails:

Providing a truly outstanding level of customer service

To work with a small, committed team to look after riders.

Pull, pack and ship product based on daily orders

Develop and establish processes which will drive efficiencies in inventory management

Collaborate with all departments to offer support as needed (Bike shop experience is a bonus)

The opportunity to put forward improvements to our service and products that will benefit riders.


Company benefits:

36 days paid vacation/sick

Health, dental, vision, life insurance

401k

Flexible schedule

Paid parental leave

Advancement opportunities

 

Please email your CV to usacareers@theriderfirm.cc

Customer Service Advisor

Hours: This job is ideally for a full-time position, but could be flexible with part-time if needed. Between 20-40 hours per week. Working hours and days are flexible and would include some evenings and/or one weekend working day covering out of hours live chat and emails.

Location: This role is primarily based in our office in Boulder, Colorado, however, working from home some days per week is possible.

Salary: Commensurate with experience + generous bonus.

 

Role & Responsibilities:

At The Rider Firm we are all devoted cyclists, and we pride ourselves on providing the best possible customer service. We put ourselves in the position of the rider we're speaking with, and aim to ensure that every single persion we speak with comes away with an outstanding experience. As we serve riders who buy direct from our websites, and those who buy through dedicated local bike shops, it is essential that we build strong relationships with each of the customers we look after.


The role entails:

Providing a truly outstanding level of customer service

Discussing technical questions and service topics with customers by phone, live chat and email

To work with a small, committed team to look after riders

Communicate with customers in a polite and understanding way

There may be opportunity to attend bike industry trade shows and exhibitions to represent The Rider Firm and all our brands.

The opportunity to put forward improvements to our services and products that will benefit riders


Company benefits:

36 days paid vacation/sick

Health, dental, vision, life insurance

401k

Flexible schedule

Paid parental leave

Advancement opportunities