Dispatch Lead

Position: Dispatch Lead

At The Rider Firm, we are all cyclists, and we pride ourselves on providing the best possible customer service. We put ourselves in the position of the rider we're speaking with and aim to ensure that every single person comes away with an outstanding experience. We shoot to surprise and delight whenever possible, and each employee has the autonomy to do so when they see fit. As we serve riders who buy direct from our websites, and those who buy through dedicated local bike shops, it's essential that we build strong relationships with each encounter. 

Role and Responsibilities

Oversee all aspects of warehouse operations along with order amendment tasks and interacting with walk-in customers.

Daily Responsibilities: 

  • Print, Sort and administer goods out notes and ship labels
  • Pick, Pack and Ship customer orders accurately and within our same day deadline parameters. (Use of scanning barcodes to assign locations and picking)
  • Change components on bicycle wheels to fulfill customer order requirements.
  • Perform quality control processes on inbound and outbound stock.
  • Monitor and update stock levels between picking and stock storage areas.
  • Regular restocking and labeling of goods(focus on small parts, packing materials/supplies and accessories)
  • Unload deliveries from sea containers and shipments.
  • Ability to work both independently and also with team members
  • Liaising with couriers and also customers in a professional but light hearted manner.
  • Follow health and safety guidelines
  • Oversight of the warehouse facility to keep it safe, tidy and presentable.

What we're looking for:

  • Excellent attention to detail and organization skills.
  • Ability to balance multiple tasks and adapt to changing priorities.
  • Ability to work at pace in a dynamic environment.
  • Customer service orientated.
  • Team player with a positive can-do attitude.
  • Previous experience in a warehouse role is beneficial but not a necessity.
  • Excellent communication skills and must be a people person.
  • Must be proficient with basic computer operations(MS Outlook/Word/Excel/Teams)
  • Cycling experience is beneficial but not essential.

Company Benefits

  • Up to $55,000 per annum salary
  • 30 days of paid vacation + 6 days of paid sick leave (1 addition vacation day awarded each year of service)
  • Health, Dental, Vision, Life Insurance
  • 401k contribution(Roth option)
  • Paid parental leave
  • Advancement opportunity
  • Great bike culture

We believe in building diverse and inclusive teams. We encourage applicants from all backgrounds and experiences, including those from underrepresented groups, to apply for this role. We also recognize that a range of skills, perspectives, and experiences make a team stronger, so we encourage you to apply even if you don't meet all the listed requirements. We value enthusiasm, a willingness to learn, and a commitment to growth.

To apply for this position, please email your resume and cover letter along with 3 references to usacareers@huntbikewheels.com.